Refund Policy

We would rather you got it working than kept your money. This policy explains refunds for Flowscale digital products. Fees are in USD.

The get-you-running guarantee

Every product page carries the same promise and this policy honours it. If you buy a module, engine or OS tier and cannot get it running, contact us and we will work with you to fix it. If we still cannot get you running, we refund you in full.

You keep the files either way. We do not claw back a download or revoke access on a refund. That is deliberate: it is what the promise says, so it is what the policy says.

The window

• 30 days from purchase to raise a get-you-running refund.
• Tell us what happened and what you tried. We will usually solve it rather than refund it, because a working install is worth more to you than the money back.

Activation Sprint and Operated OS

• Activation Sprint is time-boxed work on your real account. Once the sprint has started it is non-refundable, because it pays for hours already committed. If we fail to deliver the defined output, we finish it or refund it.
• Operated OS is billed monthly in advance. Cancel any time with 30 days' notice. The month in progress is non-refundable once work has begun; you will not be billed after the notice period.

What a refund cannot cover

We cannot refund on the basis of commercial outcomes: clients won, revenue earned, or results from any AI or search platform. Those depend on your market and execution, and on third parties we do not control. We sell the system, not a result.

We also cannot refund a purchase made with the intent to copy and redistribute the files, which is a breach of the licence in our terms.

How to request one

Email hello@harborsoftware.com with your receipt. Approved refunds go back to the original payment method, normally within 5 to 10 business days.